If you're viewing this it's likely a member of our team has requested your mobile app logs; providing these logs will greatly increase the speed at which we can identify your issue.
Please follow the below steps
1) Click the 'More' icon on the bottom right of the mobile App
2) Click the 'Settings' option
3) Click the 'Logs' option
4) At this stage you will be presented with two options at the top of your application, 'Logs' & 'Upload History'. Select the Upload History tab
5) From here you need to click the 'Upload logs' button and the app will generate an ID; please copy this ID and provide it to the member of our team you're dealing with.
Below is a simple video demonstrating this process
Below is an older guide for users who are using an older version of the app
If you're viewing this page it's likely a member of TrackerNetwork has requested your mobile app logs; providing these app logs can take a couple of minutes but will greatly increase the speed in which we can resolve your issue.
1) Click the 'More' icon on the bottom right of the mobile App
2) Click on 'Settings'
3) Scroll down and click on 'Logs'
4) In the top right-hand side of the application you will see an icon comprised of three horizontal lines, click on this.
At this stage, you will have the option to 'Share Logs File'; we suggest you send you email the file to yourself so you can forward the file to a member of our team; or directly to the staff member who requested these logs if they have provided you with their email address.
Sharing Via Discord:
If you're speaking to one of our team members via Discord you can follow the same steps above but instead of sharing via Email you can click on the Discord option and DM the team member you are speaking with.
Premium Users:
Whenever you log a ticket via the mobile app your logs are provided automatically.